Tables are very powerful if used to the full potential. Here are a couple of examples how
you may create different monitoring modules with their help.
Monitoring Vendors for low ACD:
- filter Object IDs by c for Contractors
- filter object name for the Vendors you need to monitor
(say, !TOTAL will exclude a "TOTAL SYSTEM STATISTICS" "vendor")
- set filter >0 for Out Calls (you only need to monitor active vendors)
- sort by Out ACD with lowest values on top
- add right-click menu with sum, avg
When several rows are selected in a table (by dragging a mouse), and a right-click menu invoked over a column with numbers,
an additional menu item will show up with the count of selected rows, sum of selected values, and their average.
Monitoring traffic for low ASR to all Areas from a particular Customer:
- filter Object IDs by c::a for Customer->Areas
- filter object name like this: CustomerA::Area pattern
- click on the blue plus to the left of the Customer name to open all child Areas under it, and
- sort by In ASR with the lowest values on top
See more in
Filtering on different filter pattern rules.
Color highlights in tables are configured in Color levels.
As it was mentioned before, Tables are mostly meant for current statistics. However, you have some flixibility in choosing the
Interval for which the data is shown. The
Interval strip in Tables consists of:
- ThisH - current hour statistics (incomplete).
- PrevH - previous hour statistics.
- 2h - full previous hour plus an incomplete current hour statistics.
- 3h - full previous 2 hours plus an incomplete current hour statistics.
You can do
Horizontal scroll in tables using several methods including shift-scrolling.