Monitoring and alerting manual

5gVision Monitor is a sophisticated software product aiming at a significant simplification of daily monitoring and troubleshooting routines, as well as providing valuable KPI data to sales and management in companies with complex telecom networks.

5gVision collects and processes CDRs from files, DBs, or any other source available (over API, by connecting to a port, over HTTP, etc.).

In case CDRs are collected from a DB, 5gVision does not add any significant load to your VoIP switch or billing, as CDRs are loaded constantly in small chunks using an index. Once CDRs are processed, you can get your Charts or Reports within seconds for any period in the past, right from the 5gVision hard drive, without a need to request your switch or billing for the data.

5gVision interface principles are described in a separate manual: User interface

You may download a PDF version of the manual here:

User interface

If you are new to 5gVision, we would recommend to go through at least the beginning of the Interface manual first.

5gVision has the following main VoIP statistical Modules serving different monitoring and troubleshooting purposes:

• Chart
• Table
• Report
• Alerts
• CDR
• SRC or DST numbers
• Traffic histograms

Each of these modules is described in a separate section of the manual. There are also some modules that enhance the functionality of the main modules, for instance:

• Active calls
• Active calls estimation via CDRs
• Price/cost/profit statistics
• SRC areas statistics
• Custom intervals for Alerts
• Call loop detection
• CDR replication to a 5gVision DB

Modules of various types can be viewed simultaneously on one screen consisting of several blocks. See Module selection window on how to switch between modules.

All modules are interconnected via cross-links, you may open charts for a particular customer you are viewing in Report, or CDRs for a destination in Alerts, or view signaling packets and Call flows right from CDRs.

It is possible to view stats from several switches in one web interface (each switch will require a separate version of the product to do CDR processing anyway, but you may consolidate all info in just one interface, if needed).

The most common monitored VoIP parameters include:

• Active calls
• Attempts per hour, Connected calls per hour
• Switched minutes per hour
• Current capacity, Route load (calls/capacity)
• ACD, PSC, DPA
• ASR, ABR, NER
• Codes 487 or % of custom-set codes
• PDD, TTC, TTR
• CPS
• Media losses, Codec conversions
• % of loops
• Traffic histograms
• Prices, Costs, Profitability, Customer balancers and more...

Features common to all stats modules:

• Parameters are calculated separately for Incoming and Outgoing traffic. The same company can be a customer and a vendor in your system, and will have different IN and OUT statistics.
• Most parameters are collected as EMA (per window of calls) values and on Per-hour basis.
• Statistics are collected for almost any Object or Object combination, some combinations, like Customer->Area->Vendor, are collected by default, others can be added by a user manually, for example IN Equipment->Area->OUT Equipment group.

Chart module features:

• Different statistical parameters can be combined on one Chart canvas as multiple charts.
• Charts can be added to or removed from the Chart canvas on the fly through the Legend table.
• Zoom and Calendar features allow to drill to any period in time.
• Comparison of the current chart data to stats at any period in the past simplifies analysis.
• Stack charts give a %-based view of the traffic patterns for same-type Objects.
• Traffic histograms of call distribution per duration second or per PDD, TTC, TTR values.
• Thumbnail mode provides up to 16 small, easy to monitor charts per page.

Table module features:

• Tables are showing current statistics with flexible sorting and filtering mechanisms.
• Current statistics here includes concurrent parameters, like Active calls or Customer balancers, per-hour parameters for the current hour, or EMA parameters.
• Statistical data can be drilled from parent Objects to child Objects in combinations like Customers->Areas->Vendors.
• New Floating blocks with charts can be opened directly from any table by double-clicking parameter cells.
• Any other module can be opened from the Table via the In-cell menu. The new Floating block will have the filters pre-set to the referencing objects. You may, for instance, quickly view CDRs for the object with low ASR you saw in the Table.

Report module features:

• Reports provide Per-hour statistics for certain time Intervals.
• One may also get a report grouped by the following periods: 6 hours, one day, one week, whole period.
• Reports can be created for any Objects or Object combinations.
• It is possible to drill one level further down from a generated report, for instance, if you have a Customer->Area report, you may open Customer->Area->Vendor data with almost no wait time.

Alerts module features:

• Alerts can be raised on any parameter and any object or their combination in a system.
• There are 2 main types of alerts: Absolute (ABS), where the threshold is set for an absolute value of a parameter, and Differential (DIFF), where an alert is triggered by a drop/raise of a parameter over a certain % limit (like 30% ACD drop over the last 30 min).
• Alerts can be viewed in Alert log, or can be sent over email, SMS or the 5gVision mobile push application.
• Alerts are conveniently represented on charts, that pop up upon a double-click on any entry in the alert log.
• You can setup your own Custom intervals and Accumulative intervals.
• The Alerts module has a very flexible system of assigning alert notifications to certain parameters and objects to certain users. See more in Config-Alerts.

Main features of the CDR, DC, and Calls modules:

• The CDR and Calls modules provide for a convenient way to retrieve, view, sort, filter, and export CDRs/calls.
• The CDR module gives access to full, unabridged CDR records.
• The CDRbill module accesses a separate "light-weight" CDR table that keeps only records of connected calls with limited number of columns. Requesting information from CDRbill takes less time. This module requires the CDR replication module to be installed.
• The DC module creates a Disconnect codes report for a certain period for certain pre-filtered objects.
• The Calls module shows a table of active calls on the switch in a snap.

Main features of the SRC or DST numbers module:

• Statistics per inividual SRC/DST numbers.
• Statistics per SRC/DST groups of 10, 100, 1000, etc. numbers.
• Statistics per SRC/DST number lengths per each area.

Please refer to Table of contents or individual Modules for more information. You may also simply follow the blue links. See Ways to get help.