5gVision gathers 3 types of statistical information:
- concurrent (eg: Active calls), polled every minute and shown as lines on charts,
- per-window (eg: ACD), calculated over a window of recent calls every minute and shown as lines,
- per-hour (eg: Minutes per hour), shown as bars.
Some parameters can be
only concurrent, like Active calls, others make sense only if they are
calculated over a period of time, like Call attempts, Minutes, or Profit.
The first example illustrates that even though there is a direct correlation between concurrent calls (
red line ) and per-hour attempts (
green bars ), these
parameters can never be compared directly (note left and right axes).
Most quality parameters in 5gVision, however, have both
per-window and
per-hour representations. The second chart shows
ACD as a line and per-hour bars.